EXCHANGE POLICY/ Return policy
Non Offer Products
1.We have an exchange policy if informed within 48 hrs of delivery. You can email us at vivazsaccessories@gmail.com with the order no. or can whatsapp at +91-9873083525.
2.For Exchange you may return the pair of earrings, necklace or Jewellery set to us at B-36, 2nd floor Sawan park Ashok Vihar Phase 3, New Delhi-110052 within 7 days, with the intact packing and bubble wrap, along with the invoice.
3. For any exchange, the To and Fro shipping to be borne by customers.
Once we receive the product, we will check the product and issue you a Vivazs Store Credit coupon code value after deducting Rs100 as shipping cost within 5 days of receiving your return. You can shop for that amount (within 3 Months) in the future on www.vivazs.com
Note : We do not accept an item that’s worn, damaged or washed in any way or any alteration from the original product which includes the original Invoice and documents sent along the shipment.
Offer Products
- For Clearance Sale/Flash Sale/Buy 2 Get 1 Free/any discounted products are not eligible for return or exchange. There is no exchange on offer products. We replace only damaged products and missing products with same design.
- Orders which have been placed after applying a discount are only available for store credit in case the item received is defective. No refund or exchange will be available on these orders.
RETURN POLICY
Non-Offer Products
1. We have a return policy if you receive damaged Product and is informed to us with 24 hours of delivery. You can email us at vivazsaccessories@gmail.com with the order no. or can Whatsapp at +91-9873083525
2. For Return (damage products) we will pick up the products, once we receive the productsin our warehouse , we will dispatch the new one . Unboxing video of the package before opening is mandatory for damaged product.
3. For Return (non-damage products), you may return the pair of earrings/ necklace/ jewellery set/Rings to us at
ATT- VIVAZS Accessories
B-36, 2nd floor Sawan park Ashok Vihar Phase 3, New Delhi-110052 within 7 days, with intact packing and bubble wrap, along with the invoice.
REFUND POLICY
In case of refund, we generate VIVAZS coupon code /gift card against value of products for future purchase.
Offer Products
1.There is no return and refund policy on offer products. we replace only damaged products with same design. Unboxing video of the package before opening is mandatory for damaged product.
NOTE: We do not accept any exchange and returns on HANDMADE products, SALE products and on INTERNATIONAL orders.
DEFECTIVE AND DAMAGED ITEMS
We checked all products thoroughly before packing and wrap them in such a way securely with bubble wrap that the jewellery does not get damaged while in transit. However, in very rare instance items may gets damaged in transit in those case please contact us via email at vivazsaccessories@gmail.com or whatsapp at +91 9873083525 within 24 hours . We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will dispatch the replacement.
Cancellation policy
Once your order is placed, you can cancel it before your order is shipped. We do not process cancellation once the order is dispatched. For Cancellation, simply email us at vivazsaccessories@gmail.com.
Terms & Conditions
This Exchange and Return policy applies to all items purchased from www.vivazs.com. The Policy is subject to change. Hence, please visit our website www.vivazs.com for the latest policy.
If a courier is returned or marked as non-deliverable due to courier company errors or customer-related issues (such as incorrect address, invalid phone number, service unavailability, or out-of-service area), VIVAZS will not be held responsible or liable for any refund or repayment.
To shoot an Unboxing Video, follow these steps:
- Begin by showing a 360-degree view of the parcel in its packed condition to confirm that it has not been tampered with
- Open the package while keeping the camera focused on the parcel
- Unveil the products inside the parcel directly in front of the camera without removing it from the frame
- Inspect the products for any damage, and if found, display it on camera before ending the recording